The Association has set up a tenant's Focus Group, as part of our wider customer engagement strategy to get more service users involved in our work. This section will provide key information about the Focus Group, its role and its remit, and that of its members.
Who can join the Focus Group?
Membership of the Focus Group is open to all service users of the Association, including tenants, applicants on our housing list, members, and home owners in receipt of a factoring service from us. Whilst serving Board members cannot be part of the Focus Group, the Board are very supportive of the role of the Focus Group, and where appropriate, will take the views of the Focus Group into account.
So, what would being a Focus Group member involve?
The role of the Focus Group is to act as a consultation group for the Association, so a Focus Group member can expect to receive regular communications from us, by email or by post. For time and cost effectiveness, those members that have an email address will be contacted by email. We are keen to attract more members who have an email address, so if you have one, why not sign up to the Focus Group and engage with us electronically!
The updates sent to Focus Group members may include information on complaints, the results from the Association's recently completed Tenant Satisfaction survey, content from our policy consultations, and any decisions made by the Board of Management. As a Focus Group member, your role will be to provide your views on such matters, agree the Cassiltoun Standard and at times, answer a few specific questions for consultation purposes. The Focus Group will meet together as a group at least four times a year.
The Focus Group also carries out a performance scrutiny role for the Association by independently checking our records and internal processes. For example, checking the Right First Time Repair history to ensure that the Association's records are accurate.
Board Members of Cassiltoun Housing Association are not permitted to be part of the Focus Group (Scrutiny Panel).
How do I join and what happens next?
To join the Panel, all you have to do is provide some basic details such as your name, address, contact details, and relationship to the Association. Please provide your details by Email to:
Once you have joined, you will receive a welcome letter from the Association, start receiving updates from us, and you will be invited an introduction meeting at the office.