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We aim to enhance the quality of life of our clients and to regenerate and
                                       sustain our community through housing-led and resident controlled initiatives


Property Factor's Act


The Property Factor's (Scotland) Act 2011, incorporating the new code of conduct, came into effect in October 2012. Cassiltoun Housing Association, in line with this act, registered as a Property Factor effective from 19th December 2012. Our Property Factor Registration Number is PF000154, which you will see quoted on any documentation sent to you from the Housing Association.


As required by the Property Factor's Act, the Association has produced a written statement of services. The statement details;

  • Our authority to act as Factor
  • Factoring Services provided
  • Buildings Insurance
  • Financial Arrangements
  • Repairs Service
  • Declaration of Interest
  • Owners Obligations
  • Changing Factor
  • Complaints
  • Communications
  • Contact Us


The Written Statement of Services has been issued to all our factored owners and is available below.

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Cassiltoun Housing Association is a Registered Scottish Charity No. SC035544
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