If you are unhappy with any service provided by the Association, you should make a complaint to us the first instance. A detailed complaints procedure and a full copy of the complaints policy can be found here. If you remain dissatisfied after having complained to us, you have the right to take your complaint to the Scottish Public Services Ombudsman.
If you feel, however that the Association is accountable for a 'significant peformance failure', you can refer this to the Scottish Housing Regulator.
What is a Significant Performance Failure?
A significant performance failure is something that your landlord does, or fails to do, that puts the interests of its tenants at risk. This is something that does, or could, affect all of the Association's tenants.
A significant performance failure happens when:
Examples of a significant performance failure could include your landlord: