Cassiltoun Housing Association sustains its IIP Platinum Award
Cassiltoun Housing Association was awarded the IIP Platinum Award in June 2017. A review against the Award criteria was carried out this year and we are delighted to announce that we have sustained our accreditation for another three years.
In Scotland, 45 organisations hold the IIP Platinum Award of which 8 are Housing Associations.
To achieve the highest Platinum standard, organisations must demonstrate ‘high performance’ in at least seven of the nine assessment indicators. By doing so, companies show that their culture and processes are based on the needs of the organisation and that both facets are understood, respected, adopted and internalised by every member of their business from board to junior levels.
The report highlighted that our values are very strong with staff demonstrating what they mean to them, the work they do and how they work with tenants. Staff explained the importance of integrity, leadership, the ability to manage and respond to change and the importance of innovation to deliver excellent customer service to tenants and the local community. Collaborative working at all levels of the organisation was observed which demonstrated strong team spirit. Staff recognise that each individual plays a key role in contributing to the success of the business. There is a consistent approach to how people are led, managed and developed. Continuous improvement is embedded in what we do and we are always looking at how we can improve.
Clair Malpas, Chief Executive commented "This accreditation is a recognition of the values we have at Cassiltoun, one that makes it a fantastic place to work and places our customers and the community at the centre. We are proud of our people and their achievements and we will build on the findings of the assessment and its recommendations. At Cassiltoun we have a culture of continuous improvement and this report will support us to continue to deliver the Associations purpose and our people’s aspirations".
George Kelly, Chairperson commented "We are absolutely delighted to have sustained our IIP Platinum Accreditation this year. As an organisation, we continue to use the Investors in People Framework to improve all aspects of our business, from involving employees in the planning and delivery of our strategic and operational objectives, to offering the best customer service to our tenants and customers. Our staff are our biggest asset and without them and their continued efforts, we wouldn’t be able to achieve our goals. It is vital that we Invest in the development and wellbeing of our staff to allow us to grow and develop".