Compliments and Complaints

The Association prides itself in providing excellent service to all our customers and are continually looking at ways in which we can improve.  Therefore, feedback on the services that we provide good or bad are vital and we welcome any comments on ways in which our services can be improved.

If you have a complaint in relation to either the service which you have received or on a specific matter it will go through our internal complaints’ procedure summarised below:-

Stage 1 – we aim to resolve complaints quickly where possible. We will give you a decision at Stage 1 within 5 working days unless we have escalated your complaint directly to Stage 2.

Stage 2 – if we cannot resolve your complaint at Stage 1, you can ask for your complaint to be investigated at Stage 2.  We will acknowledge receipt within 3 days and give a full response within 20 working days.

If you remain dissatisfied you can make a complaint to the Housing and Property Chamber in writing at:-

The First Tier Tribunal for Scotland (Housing and Property Chamber)

Glasgow Tribunals Centre

20 York Street

Glasgow

G2 8GT

e-mail HPCAdmin@scotscourtstribunals@gov.uk

Further details can be found at Home | Housing and Property Chamber