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Make a payment


Just to make you aware now that the office is open you can still make your payment over the telephone.  If you are visiting the office an would like to make a payment in person this can be made via chip and pin (card) payment only.  Please telephone our office on 0141-634-2637 or e-mail and a member of staff will get back to you. 

If you wish to make a payment online please visit Please see the "how to guide" at the bottom of the page.

Rent increase 2022/2023

Cassiltoun Housing Association carried out our annual rent consultation with tenants to gather information and feedback on the proposed increase. Three options were consulted upon with tenants during November with 15 direct replies to the office and 158 from the outsourced survey.

After considering these results and the feedback, the Associations Committee approved the increase of 3% from 1st April 2022. Your views really do matter to the Association and help inform the decisions that are taken and our direction. 

You should increase your payments to your rent accordingly. Correspondence was issued to all tenants with new weekly, four-weekly and monthly rent charge amounts. If you are unsure or wish to discuss this then please contact the office to speak with a member of the Housing Operations Team.


Rent Payment

It is a condition of your tenancy agreement that you should pay your rent monthly in advance.  i.e. the rent that you pay in April is actually May's rent.  You will be issued with an annual rent statement in April, which will allow you to check your rent charges, payments made and your current balance.  If you are not currently one month in advance rather than paying two months' rent at the one time we would request that you add a small amount to your payments until your account is one month in advance. Your rental charge is debited to your account every 4 weeks and your account should be one month in advance even if you pay weekly, fortnightly or 4 weekly rather than monthly.

Factoring Payments

Owners within the Associations stock who are provided a factoring service by the Association must pay their factoring fees. Factoring fees are charged on a quarterly per year basis which equates to a factoring invoice being issued four times a year. These dates are 30 June, 30 September, 31 December and 31 March each year. These payments should be made within 28 days of each debit. 

Payment Methods

If you have a bank account you can pay your charges by Direct Debit or Standing Order. We have found that this is the easier and preferred method of payments by most customers. However, there are various other payment methods which include:- 

·        Online

To make a payment online please visit  Please see "how to guide" at the bottom of the page. 

·       Post Office/Paypoints

You can make payments using a payment card at the Post Office or a Paypoint. If you require a payment card please contact a member of the Operations Team who will ensure that a card is ordered and sent out to you. Payments made via Post Office and Paypoint will be received into your account on the next working day.  

Direct Debit/Bank Transfer

You can make payments via Direct Debit, Bank Transfer or Standing Order. The Associations Sort Code is 80-09-51 and Account Number is 00155425. When making a payment via Standing Order you must quote your tenant/factoring reference number. If you are unsure what this is then please contact the office. If you would like to set up a Direct Debit please contact the office and a member of staff will assist with setting this up.

·        Chip and Pin 

You can make a payment by debit or credit card by telephoning the office (0141-634-2673) during opening hours. 

·        Castlemilk Credit Union

You can make a payment via Credit Union transfer. To set up this method please contact your Credit Union. 

Need help using Allpay? See this "How to Guide" below

Online Payments Are Easy   All Pay

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