Tenants Satisfaction Survey

Cassiltoun Housing Association carried out our 3 yearly Tenants Satisfaction Survey in September 2022. We were disapointed with the results which are shown below and an imporvement plan has been put in place:-

• 83.7% of tenants are satisfied with the overall service provided by the Association.
• 94.8% feel that the Association are good or fairly good at keeping them informed about our services and decisions.
• 97.4% of tenants are satisfied with opportunities given to them to participate in Cassiltoun’s decision making.
• 82.5% of tenants are satisfied with the quality of their home.
• 79.5% of tenants are satisfied with the repairs service.
• 90.8% of tenants are satified with Cassiltoun's contribution to the management of the neighbourhood they live in.

These are only a few of the highlights from the Tenant Satisfaction Survey, if you would like to see the full report then please contact the Association for more information.

The Association always welcomes the feedback from our customers. Feedback is essential to allow us to frame our work and improve year on year.